1. Basic information

How do we use your Personal Data

Тhis notification about privacy explains how we collect, use, share and protect your personal data. If any of this information gets changed in the future, we would publish the new information on our website.

Your legal rights regarding your personal data

Аccording to Bulgarian legislation, you can exercise your rights towards the personal data used by “Car1 Rent” LTD :

  • To access your personal data that “Car1 Rent” Ltd uses and get a copy of them ;
  • Your personal data to be corrected in case of an inaccuracy ;
  • To demand your personal data be deleted in a specific case ;
  • In a specific law case to demand a limited use of your personal data
  • In a specific law case to demand no use of your personal data
  • To exercise your data portability rights and to demand your personal data to be provided in a structured, widely spread and machine-readable format ;
  • when processing is done on your consent, to withdraw your consent at any time and without any payable fees ;
  • To file a complaint in the Commission of Personal Data Protection.

Detailed information on the terms and conditions under which you can exercise your rights can be found in the Privacy Policy of “Car1 Rent” Ltd on our website as well as in our offices.

How to contact us

You can contact us in person on the following address : 18 Nedelcho Bonchev Str. , Sofia Bulgaria or by email on : office@car1.bg

  1. Processing of your Personal Data

When processing a reservation (in office, on the telephone or online);

What personal data we do collect ? :

  • Name and surname ;
  • Telephone number ;
  • Email address ;
  • Date of birth ;
  • Company / Organisation (in case of making an invoice)
  • Your card details – card number and CVV code (in case you make a prepayment online)
  • Other personal data you may enter in the “Comment” section in our online reservation system

Why do we collect your personal data ?

We collect personal data, which helps us provide the best and personalized service. We collect data needed in obligation by Bulgarian laws. Your personal data can be stored and used for the following purposes :

  • To book a vehicle – in office, on the phone or online
  • To provide car rental service
  • То process transactions made when renting a vehicle
  • To provide information to state institutions in specific cases

On what basis do we collect your personal data

  • Your consent to process your personal data in connection with the reservation of a car.
  • Оur need to share personal data with contractual partners (who maintain our website or perform accounting services)

For how long do we keep your personal data ?

  • In case your reservation does not get confirmed “Car1 Rent” Ltd deletes all data collected during your reservation.


With who do we share your personal data ?

  • Contractual partners
  • Accounting companies
  • Software companies who maintain our website

After reservation confirmation and making a contract

When making a contract you would need to provide :

  • Valid driving license
  • Card details used for authorizing a security deposit (card number and CVV code)

In the car rental contact the following personal data will be listed :

  • Name and Surname
  • Date of birth or  national identification number
  • Passport / ID card number
  • Driving license number and date of expiry
  • Telephone number
  • Email address
  • Card details used for authorizing a security deposit (card number and CVV code)

When signing the car rental contract, the lessee agrees that the provided personal data used when signing the contract, can be used to seek criminal or civil liability.

Why do we collect your personal data ?

We collect personal data, which helps us provide the best and personalized service. We collect data needed in obligation by Bulgarian laws. Your personal data can be stored and used for the following purposes :

  • To provide car rental service
  • То process transactions made when renting a vehicle
  • To provide information to state institutions in specific cases

On what basis do we collect your Personal Data ?

  • On your agreement to process your personal data
  • To sign a contract where you are a party
  • Оur need to share personal data with contractual partners (who maintain our website or perform accounting services)
  • Legal basis (in cases where there is a legal obligation to provide your personal data to public authorities).

For how long do we keep your personal data ?

Your personal data will be stored for a period of 4 years 6 months, as required by Article 82, paragraph 4 of the Administrative Violations and Penalties Act and Art. 80 and 81 of the Penal Code, in conjunction with Art. 189 of the Road Traffic Act. Upon expiry of this statutory deadline, data stored electronically will be erased and the data stored on paper will be destroyed.

With who do we share your Personal Data ?

  • State authorities or officials empowered by law to require and collect information containing personal data in compliance with the statutory order.
  • Contractual partners like software companies maintain our website and accounting companies

Contact form in our website

What personal data do we collect ?

  • Name and surname
  • Email address
  • Telephone number
  • Other personal data that you may list in the section “Your inquiry”

Why do we collect your Personal Data ?

  • So we can effectively answer your questions.

On what basis do we collect your Personal Data ?

  • On your agreement to process your personal data
  • Оur need to share personal data with contractual partners (who maintain our website or perform accounting services)

For how long do we keep your Personal Data ?

  • Your personal data will be stored only for the time it takes to respond to your inquiry. However, if your inquiry concerns a court or other dispute, it is possible to keep your personal data within 5 years of the inquiry.

With who do we share your Personal data ?

  • With software companies that maintain our website